Dealing Confidently with Difficult Attendees

Dealing Confidently with Difficult Attendees

1.         Be cool, calm, dry and secure.

2.        Never let your attendees see you sweat or get upset.  

3.        Depersonalize the hostility.

4.        You may just be the “next person on the scene.”

5.        Remain composed, keep your pride and ego in check as you respond.

6.        If you are comfortable with using humor, be funny and do it nicely.

Patti Wood MA, CSP

Body Language Expert

Patti@PattiWood.net

http://www.pattiwood.net/presentation.asp

Well known in the media from her TV, magazine, newspaper and online publications interviews, body language expert Patti Wood is a CSP (Certified Speaking Professional) and a member of NSA, The National Speakers Association.

"Patti Wood is the Babe Ruth of body language experts, the gold standard of body language experts, the capo di tutti capi of body language experts." -Washington Post

Patti Wood, CSP, holds a B.A. and MA in body language and is a high energy, interactive, professional speaker, trainer and media expert.  She has been on hundreds of TV shows and has been quoted in more than seven hundred publications.  She is also the author of seven books on communication including her recent book, SNAP- Making the Most of First Impressions, Body Language and Charisma. If you are looking for a smart savvy body language expert, and experienced speaker, email her today at patti@Pattiwood.net.